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Get Immediate Service Right Now.

 
  • Immediate Service Request
  • Helpful Hints
  • Important Forms
  • User Manuals
  • Software Downloads
  • Video Tutorials

Get Immediate Service Request


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Helpful Hints


QUESTION: I got a false alarm or "tripped" the alarm by mistake. How do I stop the Monitoring Center from calling the Police?

ANSWER: Please call 1-800-259-9523, and identify your name, address, and your abort code immediately. Our response time is typically within one minute of the alarm, and we can not guarantee that the emergency responders will be cancelled in time.

QUESTION: We(I) had a power outage and my camera system does not work. How do we (I) get my system back up?

ANSWER: You system should have been installed using UPS (battery backup). But prolonged power outage may result in the system "defaulting" to factory setting. This means that for a TV monitor, you will need to use your remote button and find the function "video", or "input". Depending on how the TV is connected, you may need to scroll down until you see the camera images appear. If there is no response, or you require assistance, please contact our service department.

QUESTION: Will changing my home phone provider affect my alarm system?

ANSWER: Yes. We highly recommend testing your alarm system after any work is done on your phone lines to ensure that your alarm is communicating properly with the central station.

QUESTION: I forgot my password/alarm code, what do I do?

ANSWER: Call the office for assistance at 1-800-259-9523

QUESTION: How do I change my alarm code/password?

ANSWER: Call the office for assistance at 1-800-259-9523

QUESTION: How do I update my contact information?

ANSWER: Complete the “Update Account Info” form.


Hawaii Alarm Registration Form


Download the Hawaii Alarm Registration Form

Please enter company as Alarm Hawaii

Contractor's license No: C-25454

 

 

 

 

 


User Manuals


Quick User Guide Vista 20
Click here to download PDF

User Guide Full
Click here to download PDF

User guide for Lynx Touch
Click here to download PDF

ExacqVision Manual
Click here to download PDF

Alarm Vista 15, 20 :
Click here to download PDF

Access System Continental Instruments:
Click here to download PDF

 


Software Downloads


NetVu Observer
http://www.dedicatedmicrosus.com/?id=68

Add ExacqVision User Software
https://www.exacq.com/support/downloads.php

 

 

 

 


Video Tutorials


                         Home Alarm Demo                                                    Save Energy with Home Alarm                                     Compare IP vs. Analogue Cameras
   
               Demo of 180 Degree Camera                                                  Wide Dynamic on IP Camera                                    Why We Don't Push Door to Door Sales
     

Click here for Exacq Technologies training videos.

 
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