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Privacy Statement


This Privacy Policy was last updated in October 2009.

At Alarm Hawaii, your privacy is of the utmost importance to us. As a result, we have adopted the following privacy policy regarding how the information you provide to us is used and maintained. This policy does not apply to information regarding or provided by employees or applicants for employment.

This privacy policy also governs information you provide us during your visit to the Alarm Hawaii website, and how the website is used and maintained. If you visit any other website maintained by Alarm Hawaii or its affiliates, please be sure to refer to the privacy policy and other website terms and conditions posted on that site.


Types of Information We Collect from Customers
In the course of providing or attempting to provide services to you, we may collect certain personal information about you. Personal information is information that identifies you individually (“Personal Information”), including your name, service address, billing address, telephone numbers, electronic mail address, billing information including your bank account or credit card number, social security number, credit score, correspondence and communications records, and the specific products and services you have purchased from Alarm Hawaii. Alarm Hawaii may also collect information regarding our customers that is not individually identifiable (“Non-Personal Information”), such as the percentage of customers that purchase a particular service, the aggregate number of alarm signals received, average customer tenure, customer demographics, and the like.

How We Use the Information That We Collect from Customers

Alarm Hawaii uses your Personal Information to provide you with information about your account, to provide you the services you have requested, to improve the services Alarm Hawaii provides its customers, and to inform you of additional products and services that we think may be of interest to you. Alarm Hawaii also uses this information and Non-Personal Information in other ways related to our services, including sales, installations, product development, operations, administration, marketing, communications with you, billing and collections. We do not share Personal Information with third parties except that we may store and disclose Personal Information as allowed or required by applicable law, including, without limitation, making disclosures (i) that are necessary or advisable to protect the rights, safety and property of Alarm Hawaii or others, (ii) that are necessary or advisable to conform to legal or regulatory requirements, (iii) to third parties in connection with the performance of services; (iv) to credit bureaus in connection with determining credit scores; and (v) as requested by law enforcement or other emergency agencies. Alarm Hawaii does not sell or lease Personal Information to anyone not affiliated with Alarm Hawaii.

Alarm Hawaii may use Non-Personal Information for various purposes, including but not limited to product development, customer service, marketing and similar purposes. Alarm Hawaii may share Non-Personal Information with third parties.